Croydon Council is celebrating after the Care Quality Commission (CQC) rated its Adult Social Care and Health services as ‘Good’ overall – recognising the borough’s commitment to delivering high-quality, person-centred care and support.
The CQC highlighted the progress Croydon has made in supporting disabled adults, older people, and unpaid carers, commending the council for involving residents in decisions about their care and prioritising independence through the least restrictive options. Many residents shared positive feedback about preventative support that helped them remain independent and in control of their health needs.
The result is particularly significant given Croydon’s financial challenges and high demand for social care services. Inspectors praised strong partnerships with the NHS and voluntary sector, innovative health initiatives, and the motivation and dedication of frontline staff. They also noted Croydon’s commitment to tackling inequalities, with equality, diversity and inclusion embedded in practice.
“This is a proud moment for Croydon. Our ‘Good’ rating from the CQC is a testament to the incredible work of our Adult Social Care and Health teams. My priority is for residents to live healthier, independent lives for longer, and this assessment shows we are on the right path. We will continue to listen, learn, and improve.”
- Jason Perry, Conservative Mayor of Croydon
“We are committed to delivering services that reflect the needs and voices of our residents. This rating shows we are making real progress, and we will keep working to ensure every resident receives the support they deserve.”
- Councillor Yvette Hopley, Cabinet Member for Health and Adult Social Care
“I want to thank our staff, partners, and residents who have helped shape our services. Their feedback and collaboration have been vital. We are proud of this recognition and remain focused on continuous improvement.”
- Annette McPartland, Corporate Director of Adult Social Care and Health
The full assessment report is available on the CQC website.
